Frequently Asked Questions

Simply browse our collections, click on any product you love, select your size/variant if applicable, and click "Add to Cart". Once done, proceed to checkout, enter your delivery address, and complete payment securely.

Orders can be cancelled or modified only before they are dispatched from our warehouse (typically within 12 hours of placing). Please contact our support team immediately at support@aagam.in with your order ID.

Yes. Upon successful payment you will receive an order confirmation email with your Order ID, itemised product details, and the estimated delivery window. Please save this for future reference.

Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Pune): 2–4 business days. Rest of India: 4–7 business days. All orders are processed within 1–2 business days.

Once dispatched, you will receive a shipping confirmation email with a tracking number. You can also visit our Track Order page and enter your Order ID and email to check the live status.

Yes! We offer free shipping on all orders above ₹2,999. Orders below that value attract a flat ₹150 shipping fee, added at checkout.

Yes, we accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact. Pierced jewellery, custom/engraved items, and sale items are non-returnable for hygiene and policy reasons.

Visit our Return Request page, fill in your Order ID, the product, and the reason for return. Our team will review and get back to you within 24–48 hours with return pickup details.

We are so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We will arrange a free reverse pickup and ship a replacement or process a full refund immediately.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days. The amount is credited back to your original payment method (card, UPI, bank account).

For COD orders, refunds are issued via bank transfer. Our support team will reach out via email to collect your bank account details securely after the return is approved.

We accept all major Credit Cards, Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and EMI options through our secure Razorpay payment gateway. We also offer Cash on Delivery (COD) on select pin codes.

Absolutely. All payments are processed through Razorpay, which is PCI DSS Level 1 certified. Your card data is fully encrypted and never stored on our servers. You can shop with complete peace of mind.

Click "Forgot Password" on the Login page. Enter your registered email address and you will receive a secure password reset link within a few minutes. Check your spam folder if you don't see it.

Log in to your Aagam account and navigate to My Profile. You can update your personal details, manage saved addresses, and view your full order history from there.